How to Start a Return

Step 1
  • Please email kitty@btf-lighting.com for a requestion of return.

 


Step2
  • Email form
    1. Subject: Return order #12345(order number) 
    2. Order Confirmation : 
                   Please attached the image of order confirmation like below
Order Confirmation
 
Step3
  • You will receive the response within 1 working days.
 


Please kindly note

  • Please attach the product(s) to be returned, the quantity, and the reason for the return. To ensure you receive the correct refund, please do not include items from multiple orders or shipments in the same box.
  • Please do not return your products back to the manufacturer directly, please contact with the customer service first, you will get the returned address and more detail.
 

Get in Touch

We're here to help. Fill out the form below to reach us

Address
2F, Bld. C-C1, Chuangfu Tech Park, Beihuan Rd., Shiyan St., Baoan District, Shenzhen, Guangdong, China
Business hours

Monday to Saturday
From 9 AM to 6 PM

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