Contact us
For product selection, technical support, order inquiries, or any other assistance, BTF-LIGHTING is here to help. Please choose the most suitable contact method below for the fastest and most effective response.
1. Chat with us (Recommended)
For accurate documentation and routing of your inquiry, we recommend using our ticket system via live chat.
How: Click the chat icon on any page of our website and the info to us
Please specify your request type so we can response fastest and most effective.
Pre-sales: Product selection, specifications, project planning
Technical Support: Installation, configuration, programming, troubleshooting (Please provide Order Number or Order Confirmation)
Orders & Shipping: Status check, address change, logistics issues (Please provide Order Number or Order Confirmation)
After-sales Service: Warranty claim, returns/exchanges (Please provide Order Number or Order Confirmation)
Invoice & Payment: Invoice requests, payment issues
Business Cooperation: OEM/ODM, distributor inquiries
2. Email
If you prefer email, please contact us at: contact@btf-lighting.com.
For efficient support, kindly include your Order Number or Order Confirmation (if applicable), product model, and a detailed description of your issue.
3. Self-Service Logistics Tracking
Once your order ships, you will receive a confirmation email with the tracking number. The quickest way to check status is via:
The carrier's official website (e.g., DHL, FedEx, UPS, CNE).
DHL tracking: https://www.dhl.com/cn-en/home/tracking.html
FedEx tracking: https://www.fedex.com.cn/en-us/home.html
UPS tracking: https://www.ups.com/track?loc=en_US&requester=ST/
CNE tracking: https://www.cne.com/en/track?
Or use the universal tracker: https://www.17track.net/en
3. Standard transit time of your Order
Standard shipping time is 9-12 days.
DHL or FedEx shipping time is 4-6 business days or 5-7 days (Delivery may take a longer time in holiday shopping season) .
Contact us via chat or email only if tracking shows prolonged delays or anomalies. We will check and confirm for you soon.
4. Corporate Address & Social Media
Headquarters Office:
BTF-LIGHTING Technology Co., Ltd.
2F, Bld. C-C2, Chuangfu Tech Park, Beihuan Rd., Shiyan St., Baoan District, Shenzhen, Guangdong, China
Note: This is an office address. It does not accept unscheduled visits or return parcels. Please contact After-sales for return authorization and address.
Follow Us for Updates:
YouTube: https://www.youtube.com/c/BTFLIGHTING
Facebook: https://www.facebook.com/btflighting
Instagram: https://www.instagram.com/btf_lighting/