How to Start a Return
Step 1
- Please email kitty@btf-lighting.com for a requestion of return.
Step2
- Email form
- Subject: Return order #12345(order number)
- Order Confirmation :
Please attached the image of order confirmation like below
Step3
- You will receive the response within 1 working days.
Please kindly note
- Please attach the product(s) to be returned, the quantity, and the reason for the return. To ensure you receive the correct refund, please do not include items from multiple orders or shipments in the same box.
- Please do not return your products back to the manufacturer directly, please contact with the customer service first, you will get the returned address and more detail.