Orders & Shipping
Get answers about delivery times, order status, shipping methods, international regions and more
1. Order the wrong item? Wanna Cancel Order?
Please email us at kitty@btf-lighting.com within 12 hours and send us your order number. Please kindly note that cancellation of orders only for unfulfilled orders.
2. Get answers about delivery times, order status, shipping method, sinternational regions, and more
Please email us at kitty@btf-lighting.com and send us your order number. We will check and confirm for you soon.
3. Why my order canceled or returned?
If your orders were identified as high risk by our fraud analysis tool. We will contact and confirm with you through email if it's ordered by you. If we do not get any reply in 5 business days, then your orders will be canceled and full refunded. If you have any other questions, please feel free to contact us at contact@btf-lighting.com.
4. Any discount for bulk orders? Wanna customise?
We offer wholesale price for bulk order. Please do not hesitate to contact us at kitty@btf-lighting.com.
5. Lost package? Delivery failed? Wrong items?
Please email us at kitty@btf-lighting.com within 12 hours and send us your order number. We will check and confirm for you soon.
6. Customs Duties Issues?
Please kindly note customers should take care of the clearance and customs duties if you choose DHL or FedEx Express shipping. We will do our utmost to under-declare the value of our customers' orders to help them avoid incurring high customs duties locally.
Product Use & Compatibility
Learn about voltage, controller compatibility, RGB types,and installation advice to help you choose and use products correctly
1. What voltage do I need for my setup?
Please kindly note that the voltage of the led strip should match the voltage of the power supply.
2. How many LEDs can I control with one controller?
The number of led strips a controller can manage depends on if the controller supports the number of ICs or if its maximum current rating matches the IC count or current of the led strip.
3. Can I cut the strip to a specific length?
You can cut led strip based on your need. Please kindly note that the led strip should be cut at the designated cutting points.
4. Do you offer waterproof options?
IP65: Silicone Coating Waterproof Protection Level: Dust-proof and protected against low-pressure water jets from any direction.
IP66: Heat-Shrink Sleeve Waterproof Protection Level: Dust-proof and protected against slight water splash from any direction.
IP67: Silicone Sheathing Waterproof Protection Level: Dust-proof and capable of withstanding immersion in water up to 1 meter deep for up to 30 minutes.
IP68: Fully Wrapped Silicone with Waterproof Connectors Protection Level: Maximum protection against dust and continuous immersion in water under specified conditions.
Support & Warranty
Understand our return policy, warranty coverage, refund process and what to do if something goes wrong.
1. What is your warranty policy?
Please feel free to check our warranty at
https://www.btf-lighting.com/pages/return-warranty-policy.
2. How can I get technical help?
Please email us at kitty@btf-lighting.com and send us your order comformation. We will contact you soon as soon as possible.
3. Can l get a wiring diogram or datasheet?
Please feel free to check our Product detail images. For further questions, please contact us at contact@btf-lighting.com for your smart home systems and led strip system.
4. What should I do if a product is defective?
Please email us at kitty@btf-lighting.com within 12 hours and send us your order number. We will check and confirm for you soon.