Return Policy

Return Policy

Cancellation

We accept order cancellation before the product is shipped or within 24 hours after you place your order. If the order is canceled you will get a full refund. We cannot cancel the order if more than 24 hours or the product is already shipped out. 

 

Returns (if applicable)

We accept return on products. Customers have the right to apply for return within 30 days after receiving the products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your products back to the manufacturer directly, please contact with the customer service first, you will get the returned address and more detail.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@btf-lighting.com.

Please contact our Customer service at contact@btf-lighting.com to get the returned address.

Customer service is currently only available in our working hours (8:00 am to 18:00 pm, GMT+8:00, China). We ensure you will get an answer within 48 hours (Except weekend and holidays). So if you encounter issues during this period, please don’t worry, we will get back to you as soon as possible after we are back to the office.

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Attention:

Natural disasters, incorrect use, unauthorized repairs, artificial damages are not within the scope of the warranty.

If you want us to fix the problems or replace a new one due to above mentioned conditions. please contact our customer service for more details and further support.

Your understanding would be highly appreciated.

BTF-LIGHTING Team